Last updated: 01 Jan 2025

1. Information about us

This website is operated by Blokzeep ("we") and the goods you purchase will be delivered by us. We are registered with the Chamber of Commerce under the number 84079371 and are located at Westbaan 282, 2841 MC Moordrecht, The Netherlands. Our VAT number is NL863088545B01.

You can contact us by email at info@blokzeep.com, by phone at +31852500280 or write to us at the address above.

2. Ordering

Have a question? We aim to answer all your questions within 24 hours.
You may place an order of goods- offered for sale, on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to check your order and change any input errors until you place your order by clicking on the "Checkout" button. By clicking on "Checkout" your order has been placed.

We acknowledge receipt of your order by sending an automatically generated e-mail accepting your order. This e-mail concludes the contract.

The contract covers only those specific goods listed in our confirmation email of our acceptance of your order. Please read and check these details in this email to ensure they are correct.

If the details in the confirmation email are incorrect, or if you are not satisfied with the details in the email, please contact us at info@blokzeep.com

The contractual language is Dutch.

Where we accept your order, we have a legal obligation to supply goods in accordance with these terms and conditions.

3. Prices and shipping costs

Have a question? We aim to answer all your questions within 24 hours.
Information on this website regarding prices is subject to change by us without notice. The prices displayed at the time of ordering are the applicable prices.

Occasionally an error may occur and goods may possibly be priced incorrectly. In this case, we are not obliged to deliver the goods (based on this incorrect price).

We will either cancel your order and refund the price, or we will contact you asking if you want to proceed with the order (based on the correct price). If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. If the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount upon shipment.

Unless otherwise stated, all prices include VAT (if applicable) but exclude shipping costs. These will be notified to you separately before you place your order after which they will also be confirmed by email.

4. Availability and delivery

Have a question? We strive to answer all your questions within 24 hours.
Information on this website regarding availability is subject to change without notice. We cannot guarantee the constant availability of products on this site. All orders are subject to current availability at all times.

We will deliver the goods you order to the address you give us when you place your order on this site.

Delivery will be based on the information on the product pages after your order is accepted.

We will make reasonable efforts to deliver the goods by the agreed date. If no date is specified, we will deliver the goods within 30 days of the day you placed your order and it was accepted by us.

In the event of unforeseen circumstances (e.g. adverse weather conditions, unpredictable delays due to traffic jams, road works, detour or mechanical failures), we may not be able to deliver the goods by these deadlines and will not be liable for any delay or failure to deliver the goods if the delay is caused in whole or in part by such circumstances. In the event that a delivery is not made, we will work with you to agree an alternative delivery date.

We are also not responsible for any delays in delivery caused by someone not being available to take delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered because you were not available.

5. Revocation

Have a question? We strive to answer all your questions within 24 hours.
You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must inform us (Blokzeep, Westbaan 282, 2841 MC Moordrecht, info@blokzeep.com, Phone: + 31852500280) of your decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from the contract, you will receive back from us all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by us) without delay and in any event not later than 14 days after we have been informed of your decision to withdraw from the contract. We will reimburse you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement. We may wait to refund you until we have received the goods back, or you have proved that you have returned the goods, whichever comes first. You shall return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. You are on time if you return the goods before the period of 14 days has expired. You shall bear the direct costs of the return shipment. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. Excluded from the right of withdrawal is a consumer purchase that sees the delivery of: - products manufactured to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;

Products that spoil quickly or have a limited shelf life;
Products that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
Products which, after delivery, have been irrevocably mixed with other items due to their nature;
Audio and video recordings and computer software of which the seal has been broken after delivery;
Newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription)."

6. Your personal data

Have a question? We strive to answer all your questions within 24 hours.
We respect the privacy of all users of its website and ensures that the personal information provided by you to us is treated confidentially. We use your information to process orders as quickly and easily as possible. Through emails we provide you with actions and attractive offers related to the products you have ordered. You can always unsubscribe from these via the link at the bottom of each email. If you do not wish to receive the e-mails in advance, you can send an e-mail to info@blokzeep.com. We will then ensure that you do not receive e-mails. Otherwise, we will only use this information with your permission. We will not sell your personal information to third parties and will only make it available to those third parties involved in processing your order.

We will use your personal information in accordance with our privacy statement which you can access here.

7. Online dispute resolution

Have a question? We aim to answer all your questions within 24 hours.
The European Commission offers an online dispute resolution platform for consumers, which you can find at https://ec.europa.eu/consumers/odr/.

Things don't always go exactly as planned. We recommend that you first report any complaints to us by emailing iblokzeep. If this does not lead to a resolution, you can submit your dispute for mediation through WebwinkelKeur via  https://www.webwinkelkeur.nl/knowledge base/consumers/dispute.